Agents for everyone, without the chaos: how Malt governs its Internal AI

In November, Malt opened Malt Mind, its in-house agentic platform, to every employee. Behind that day are two years of AI transformation: adoption up from 55% to 90%, 300+ automated workflows in production, and a Champions programme inside every team.

This talk is about what made it work, and what didn't. We will walk through real use cases that worked and the ones we chose to kill. Then the governance that lets anyone build without losing control.

At 12:30, Nicolas and Julien show the observability platform that makes it possible.